Terms of service

Last updated: 3 November 2026

These terms apply when you buy from the WOO shop at woosports.com and when you use WOO sensors, the WOO apps for phones and watches, and our websites (together "WOO"). Our Privacy Policy explains how we use your data.

WOO Sports Limited, Madison Building, Midtown, Queensway, Gibraltar GX11 1AA. Company number 126706. VAT number NL828449478B01. Email: support@woosports.com.

Buying from our shop

Orders and prices

Prices for deliveries in the EU include VAT. Prices for deliveries outside the EU, such as the United Kingdom, Switzerland, Norway and Canada, exclude VAT and import duties. The carrier may charge these on delivery, and you pay them. In the United States, sales tax is added at checkout where it applies. Shipping costs are shown at checkout. Your order is confirmed when you receive our confirmation email. If a product is out of stock or a price is clearly wrong, we may cancel your order and refund you in full.

Delivery

Delivery times are estimates. If your parcel is damaged or does not arrive, contact us and we will sort it out.

Returns

You can return a product within 30 days after you receive it.

  • In the first 14 days, consumers in the EU, EEA and UK can withdraw without giving a reason. This is your legal right.
  • From day 15 to day 30, you can return products that are unused and in their original packaging.

To return a product, email us your order number within those 30 days and we send you the return address. Send the product within 14 days after you contacted us. You pay the cost of sending it back.

We refund the purchase price and the original standard shipping cost to your original payment method as soon as we have received and checked the product. If a product shows more use than needed to try it out, we may deduct the loss in value.

Faulty products

If a product is faulty or not what you ordered, contact us. Your legal warranty rights apply, in the EU for at least two years after delivery.

Your account

  • You must be at least 13. If you are 13 to 15, a parent or guardian must agree to these terms for you and is responsible for your use of WOO.
  • Give correct details, especially your birthday and gender if you ride in leaderboards or competitions, because categories depend on them.
  • Keep your login to yourself. You are responsible for what happens in your account.
  • You can delete your account at any time in the app, as explained in our Privacy Policy.

Using the app

We give you a personal, non-transferable right to use the WOO apps for your own riding. Do not copy, resell, reverse engineer or scrape WOO, use bots, get around our security, or use WOO to build a competing service.

If you downloaded the app from Apple's App Store, Apple and its subsidiaries are not party to these terms and are not responsible for the app or its support, but they may enforce these terms against you. If the app does not do what it should, you can tell Apple and Apple will refund the price you paid for it, if any.

What you post

Your sessions, photos, videos, clips, comments and messages stay yours. To run WOO, you give us a free, worldwide, non-exclusive licence to store, copy, process, show and share them in WOO, on our websites and in WOO emails, as far as your visibility settings allow. This includes leaderboards, event results, share images, ghosts and 3D replays. We only use your content in advertising or on social media with your separate permission.

The licence ends when you delete the content or your account, except for copies other riders already have (for example messages you sent them, or content they reshared) and results that stay on leaderboards without your name.

Only post what you have the right to post, and only post photos and videos of other people with their permission.

Community rules

WOO has zero tolerance for abusive users and objectionable content. This applies to everything you post and to private messages. Do not:

  • harass, threaten, bully or stalk anyone, or keep contacting someone who has not answered or has blocked you;
  • post or send hateful, sexual, violent or illegal content, or content that encourages self-harm;
  • contact minors in a sexual or inappropriate way, or ask minors for photos or personal details;
  • send spam, scams, advertising or chain messages;
  • impersonate anyone, or share someone's private information, including their safety link or location;
  • fake sessions, spoof sensor data or ride in someone else's name.

You can report content, messages and riders, and block riders, in the app.

Moderation

We review reports, and we automatically check photos sent in messages before they are delivered. If we remove your content, limit your account or close it, we tell you which rule you broke, unless the law or safety forbids it. You can ask for a review by replying to that message or writing to support@woosports.com; a person who was not involved in the first decision looks at it. We may suspend or close accounts that break these terms repeatedly or seriously, and we report illegal content to the authorities where required.

To report content you believe infringes your copyright or other rights, email support@woosports.com with a link to the content and why it infringes.

Leaderboards, events and fair play

Leaderboards and results only count sessions recorded honestly, with your own WOO sensor or watch, on water. We may check sessions and remove results, records, badges or crowns that look faked or broken, and our decision on rankings is final unless you show us it was wrong.

Events and competitions may be run by other organisers with their own rules and terms, which you accept when you join. When you join an event, its organiser sees your name, email, nationality and results.

Safety and measurements

Kiteboarding, wingfoiling and windsurfing are dangerous, and you ride at your own risk. Measurements are estimates and can be wrong.

WOO Safety is not an emergency service. It depends on your phone or watch, its battery, GPS and mobile data, and can fail without warning. In an emergency, contact local emergency services. Only share your safety link with people you trust. WOO products are not safety equipment.

Sensors, firmware and watches

We update the firmware of WOO sensors through the app. Keep the sensor charged and close to your phone during an update; an interrupted update can usually be repeated. Beta firmware and test versions of the apps can be unstable; use them at your own risk.

The WOO watch apps for Apple Watch, Wear OS and Garmin, and connections to Garmin Connect, Apple Health and Health Connect, also depend on those companies' devices, services and terms. We cannot promise they keep working when those companies change them.

Subscriptions

WOO Pro and other paid features bought in the App Store or Google Play are billed and renewed by Apple or Google under their terms. Cancel at least 24 hours before renewal in your store account settings. Refunds for those purchases go through Apple or Google.

Changes to WOO and these terms

We keep developing WOO and may change or remove features. If we change these terms in a way that matters to you, we tell you in the app or by email at least 30 days before the change applies, and ask you to accept the new terms. If you don't agree, you can delete your account.

Ending your use

You can stop using WOO and delete your account at any time. We may suspend or close your account if you break these terms, if the law requires it, or if we stop offering WOO, in which case we tell you in advance where we can.

Our rights

The WOO name, logo, apps, websites and their content belong to WOO Sports Limited. If you send us ideas or feedback, we may use them without paying you.

Liability

Nothing in these terms limits liability that cannot be limited by law, such as for death or personal injury caused by our negligence, or fraud. Apart from that, we are not liable for indirect loss, and our liability is limited to the price you paid, or EUR 100 for the free app.

Law and disputes

These terms are governed by the laws of Gibraltar, and the courts of Gibraltar decide disputes. If you are a consumer, you keep the protection of the consumer laws of the country where you live and can also go to court there. Please contact us first at support@woosports.com; most problems can be sorted out quickly.

General

If part of these terms is not valid, the rest still applies. If we do not enforce a right straight away, we can still enforce it later. We may transfer these terms to a company that takes over WOO; your rights stay the same. These terms, with the Privacy Policy and any event or shop terms you accept, are the whole agreement between you and WOO.